Refund policy

Returns & Refunds

We accept return requests within 14 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at support@milopawhome.com before sending your item back. We will provide you with return instructions and the applicable return address. Items returned without first contacting us may not be accepted.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at support@milopawhome.com with your order number and photos of the issue so we can evaluate the problem and provide an appropriate solution.

European Union 14-day cooling-off period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without giving a reason, subject to applicable consumer law. The item must be returned in the same condition in which you received it and with proof of purchase.

Exceptions

Certain items may not be eligible for return where an exception permitted by applicable law applies, including personalized or custom-made products. Please contact us if you have questions about your specific item.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

For any return or refund questions, contact us at support@milopawhome.com.