Terms of service
TERMS OF SERVICE
Last updated: October 2, 2026
OVERVIEW
Welcome to Milo & Paw Home.
The terms “we”, “us” and “our” refer to Milo & Paw Home. Milo & Paw Home operates this online store and website, including the related information, content, features, products and services offered through it (the “Services”). Our store is powered by Shopify.
By visiting our website, purchasing from us or otherwise using the Services, you agree to these Terms of Service (“Terms”). Please read them carefully before using the Services.
If you do not agree to these Terms, you should not use the Services.
SECTION 1 — ONLINE STORE AND ACCOUNTS
By using the Services, you represent that you are at least the age of majority in your country or jurisdiction of residence, or that you have obtained any consent required by applicable law.
When placing an order or creating an account, you agree to provide current, complete and accurate information.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.
SECTION 2 — PRODUCTS
We make reasonable efforts to display our products, colors, designs, dimensions and other product information as accurately as possible.
However, the appearance of colors and products may vary depending on your screen, device settings and other factors.
Product measurements may also have minor variations where appropriate.
We reserve the right to modify or discontinue products and to update product descriptions where reasonably necessary.
SECTION 3 — ORDERS
By placing an order, you are making an offer to purchase the selected products.
An order is considered accepted once we have accepted the order and successfully processed the applicable payment.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, product availability, incorrect pricing or other legitimate reasons.
If an order is cancelled after payment has been processed, any applicable refund will be issued according to the payment method used and applicable law.
Please review your order carefully before submitting it.
Your rights regarding cancellations, returns and refunds are described in our Refund Policy. Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.
SECTION 4 — PRICES AND PAYMENT
Prices displayed on the website may change from time to time.
The price applicable to your purchase will be the price displayed at checkout when your order is placed, subject to correction of obvious errors where permitted by applicable law.
Any applicable shipping charges, taxes, duties or other charges will be displayed or communicated where required.
You agree to provide accurate and authorized payment information when completing a purchase.
SECTION 5 — SHIPPING AND DELIVERY
We currently offer shipping to supported destinations shown at checkout.
Estimated delivery times are provided for guidance and may vary due to the destination, carrier, customs processing, peak periods or circumstances outside our reasonable control.
Our current estimated delivery timeframe is generally 8–18 business days.
More information regarding shipping and delivery is available in our Shipping Policy.
Nothing in this section limits rights you may have under applicable consumer protection law regarding delivery.
SECTION 6 — RETURNS AND REFUNDS
Returns, cancellations and refunds are governed by our Refund Policy and applicable consumer protection law.
Where mandatory consumer rights apply, including applicable rights for customers in the European Union, these rights are not limited by these Terms.
SECTION 7 — INTELLECTUAL PROPERTY
Unless otherwise stated, content belonging to Milo & Paw Home on the Services, including our branding, logos, text, graphics and website design, is protected by applicable intellectual property laws.
You may use the Services for personal and lawful purposes.
You may not reproduce, distribute, modify, republish or commercially exploit our protected content without permission, except where permitted by applicable law.
Third-party names, trademarks, content and intellectual property remain the property of their respective owners.
SECTION 8 — THIRD-PARTY SERVICES AND LINKS
Our Services may use or provide access to third-party services, tools or websites.
These may include payment providers, shipping providers, social media services, analytics services and other services necessary to operate our store.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for third-party websites or services that we do not control, subject to any responsibility that cannot legally be excluded.
SECTION 9 — SHOPIFY
Milo & Paw Home is powered by Shopify, which provides the ecommerce technology that enables us to operate our online store.
Purchases made from our store are transactions between you and Milo & Paw Home, not Shopify.
Shopify may process certain information in connection with your use of our store as described in applicable privacy notices.
SECTION 10 — PRIVACY
Our collection and processing of personal information is described in our Privacy Policy.
Shopify and other service providers may also process certain information in accordance with their respective privacy policies.
SECTION 11 — FEEDBACK AND REVIEWS
If you voluntarily submit reviews, suggestions, comments or other feedback relating to our products or Services, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, misleading, abusive, infringing or otherwise violates the rights of another person.
Where permitted by applicable law, you grant us permission to use feedback or reviews you voluntarily provide for purposes connected with operating, improving and promoting our Services.
SECTION 12 — ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping or other information.
We may correct such information and update the Services where reasonably necessary, subject to applicable consumer protection law.
SECTION 13 — PROHIBITED USES
You may not use the Services:
• For unlawful or fraudulent purposes.
• To violate applicable laws or regulations.
• To infringe intellectual property or other rights.
• To transmit malicious software or harmful code.
• To interfere with the security or operation of the Services.
• To collect personal information about others unlawfully.
• To engage in abusive, deceptive or malicious activity.
We may restrict or terminate access to the Services where reasonably necessary due to violations of these Terms or applicable law.
SECTION 14 — DISCLAIMER
We make reasonable efforts to provide accurate and reliable Services.
Except for rights, warranties or remedies that cannot legally be excluded or limited, the Services are provided on an “as available” basis.
Nothing in these Terms excludes or limits mandatory warranties, guarantees or consumer rights provided by applicable law.
SECTION 15 — LIMITATION OF LIABILITY
To the extent permitted by applicable law, Milo & Paw Home will not be liable for indirect or consequential losses arising from use of the Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
In particular, nothing in these Terms limits mandatory consumer protection rights.
SECTION 16 — SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect.
SECTION 17 — ENTIRE AGREEMENT
These Terms, together with the policies referenced on our website, constitute the agreement governing your use of the Services, subject to rights and obligations that cannot be excluded under applicable law.
SECTION 18 — GOVERNING LAW AND CONSUMER RIGHTS
These Terms are governed by the laws applicable to the business operating Milo & Paw Home, subject to mandatory consumer protection laws that apply based on the customer’s place of residence.
If you are a consumer in the European Union or another jurisdiction that provides mandatory consumer protections, nothing in these Terms deprives you of protections that cannot be excluded by agreement.
SECTION 19 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices or applicable legal requirements.
The current version will be published on this website together with the applicable “Last updated” date.
Changes will not affect rights or obligations relating to previously completed transactions except where permitted or required by applicable law.
SECTION 20 — CONTACT
Questions regarding these Terms of Service can be sent to:
Milo & Paw Home
support@milopawhome.com